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Useful Info

TERMS AND CONDITIONS


THE PURCHASE OF ALL PRODUCTS ON THIS CATALOG ONLINE AND 'ALLOWED

ONLY TO RETAILERS SECTOR

NB. The images in our. Store online www.svapoforniture.com are given purely for indicative purposes and can not guarantee the perfect immediately using with fisicamebte products together with them, since all our. suppliers may change the packaging or parts of it without providing prior notice.



Notice is hereby given that all liquids containing nicotine, are sold exclusively to persons



TERMS OF SALE

The online purchase process immediately generates the activation of a binding offer to purchase from you.

After confirming the order, materializes receive automatically an e-mail confirmation and disclosure required documentation art. 4 of Decree 22.05.1999 no. 185 implementation of Directive 97/7 / EC on the protection of consumers in respect of distance contracts.
Upon verification of the availability of the required goods, and the payment of the corresponding amount in the prescribed manner, the proposed purchase will 'automatically converted into an actual order, communicating by e-mail.

Returned goods management and defective / non-compliant

Svapoforniture accepts vision made for failure only if the products comply with the following parameters.

For all returns the customer must make a request RMA,

indicating accurately the defect,following the procedure indicated on the sitehttp://www.svapoforniture.com/procedura-resi. Any information received by mail and / or telephone unless accompanied by an RMA request authorized by ns. Staff will not be accepted for the purpose of managing a Return.

Along with the returned product the customer agrees to also send the complete package with all accessories including warranty cards and, if included, sheets with its Scratch code.

Failure to comply with this specification will void the return request.

In general we accept returns of products such as sprayers (with replaceable coil or RTA / RBA / RDA) and Battery / Battery Box purchased at our. site in the space of six months.

We do not accept returns related to coil or disposable atomizersas it is not possible to identify with precision the malfunction reason that can be attributed to an improper use / initialization by vs. end customer.

NOT ACCEPTED Returns of products billed for more than six months.

The cost of returns ARE ALWAYS CHARGED TO THE CUSTOMER

(* A sole exception of wrong supply by Svapoforniture).

WILL NOT BE REPLACED defective products that will present dents or cracks as for damage caused by accidental drops and / or improper use of the product.


WILL NOT BE REPLACED defective products which have tampering or breakage of the warranty seals (example: of Cloupor product warranty seal that prevents door opening circuit).


OTHERWISE BE REPLACEDdefective products even if they have scratches or lack of paint, as they are attributable to normal wear and tear of the product.

RETURNS WILL BE VIEWED WITHIN 7 WORKING DAYS FROM THEIR RECEPTION

Only Following the verification of the product made and determined the objective problem our Customare Care will put in the first order, the product in place or, if the product is not physically available for replacement, immediately issue a voucher of equal value to be exploited in consecutive order.

In the case where the return is not accepted because in fact functioning or does not comply with one or more parameters listed in this guide, without explicit request for restitution by the customer, the / the product / s will remain in storage C / o ns. stock for the next 5 working days from the date of verification after which it will be disposed of.

If the customer wants to repossess the goods delivered prior to ila verification it is required to send written notice toservizioclienti@svapoforniture.comfollowing the response of the technical department. Then our. Customare Care will place the goods in the first order customer benefits at no additional cost, in case of failure to notify the returned goods will be disposed of by svapoforniture.

Following the verification of the products made our. Cherish Care will contact the customer to determine whether to issue a voucher of equal value or enter in consecutive order the replacement merchandise.

RETURN TO PURCHASE WRONG

If you are replacing mistakenly purchased products the customer has to make a RMA procedure as in the case of a malfunction made by no later than 24h after receipt of the goods. The shipping costs of replacement merchandise are supported entirely by the customer who agrees to send the / the product / s complete with original packaging, not tampered with and not damaged.

Upon receipt of the goods we will evaluate the status of the products and if the same will become again salable ns. Customare Care will issue a voucher of equal value expendable in consecutive order.

WILL NOT BE MADE IN ANY REPLACEMENTS COMPENSATION WITH OTHER PRODUCTS IN THE CATALOG.

IMPORTANT

  • Once open RMA our. Staff will authorize the sending of returns within maximum 3 working days

  • Once your return has been received will be verified within 7 working days.

  • We do not accept returns that do not have a reference RMA

  • They will not accept returns of products with different packaging (eg. RMA of silver produced and delivered with the package of the black version)

  • They not accepted will be made showing dents

  • Not accepted will be made devoid of original packaging and any accessories.

  • When creating RMA please enter the defect precisely, it is not enough to indicate that the product does not work, to manage further acceleration of the Vs have made the need for the defect is described in more precise ways. If the explanation of the fault will not be deemed sufficiently describe the Ns. staff the RMA request will not be accepted.

 

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